To help teams deal with these challenges, we have identified two simple improvements that any admin team can quickly implement to improve their response with Atlassian tools.
When an outage hits, there are two things more important than getting the system back up. First, you must not make things worse. And second, you have to ensure that you capture all of the necessary information to diagnose the root cause. If you don’t, you’ll have to wait for another outage before you can start your research in earnest.