How to snooze issues in JIRA
I often have to maintain ownership of an issue while waiting on a response from someone else. These issues crowd my board, and I need to make them disappear until I need to follow up on them. So how do we snooze JIRA issues?
- Create a new Date Time custom field named Snooze Until
- Place it on the right screens for the projects you want to snooze issues in
- If you’re having trouble, navigate to the issues you want to change and use the JIRA Admin Helper’s Field Helper functionality
- Go to a test issue and set the date and time to tomorrow
- Add a quick filter to your Scrum or Kanban boards which uses the following JQL, and then enable it:
"Snooze Until" < now() or "Snooze Until" is empty
- You can now quickly hide issues until the appropriate time
- If you want to find issues which you have snoozed for the future, you can use an inverse JQL query:
"Snooze Until" > now()
- These JQL statements can be combined with other queries you make to power Dashboards and other configured items such as JIRA Portfolio plans.
- But what do you do if you need an issue to pop back up if someone else updates, comments, or transitions it?
- If you have a JIRA Service Desk project then you can use Service Desk Automation to automatically clear the Snooze Until value
- If you need to handle this in JIRA Core or JIRA Software projects you will need to use the Automation for JIRA (server, cloud) add-on and configure it to also clear the Snooze Until field when an issue is updated