by Boris Berenberg | Jul 23, 2018
As an Atlassian Partner, one of the tasks we commonly help organizations with is migrating Jira projects between two instances. Migrations are challenging to do well without leveraging some of the excellent configuration management tools from the Marketplace. The... 
by Boris Berenberg | Jul 23, 2018
When an outage hits, there are two things more important than getting the system back up. First, you must not make things worse. And second, you have to ensure that you capture all of the necessary information to diagnose the root cause. If you don’t, you’ll have to... by Boris Berenberg | Jul 23, 2018
Automating Jira Service Desk is critical to ensuring high quality of service for your customers. We will demonstrate advanced automation techniques that do not require any apps from the Marketplace. Out of the box, Jira provides a few Automation rules such as:... 
by Boris Berenberg | Jul 11, 2018
In our previous post we discuss some automated steps you can take to help get your staging environment set up correctly. But once you’re there, new risks come up. In this blog, we focus on what you can do in both your production and staging environments to ensure your... 
by Boris Berenberg | Jul 11, 2018
If you are trying to edit a custom field context, it is very easy to accidentally delete it. It is a poor User Experience and there has been an open ticket asking Atlassian to fix it for 6 years today: JRASERVER-27957 We wanted to commemorate this occasion by sharing...